How to Create a Ticket with the CEC Service Desk

Summary

This knowledge article shows you how to create a ticket using the CEC Service Desk portal. The Web Portal can be accessed from any computer including the BOH (Back of House) or from any Smart Phone or Tablet that has a web browser.

Recommendation – Save the Web Portal link as a favorite for easy access if you need it in the future.

Description

A ticket can be started multiple ways with the CEC Service Desk.

• Web Portal: https://cecinc.zendesk.com/ Fastest Help!
• Email: [e-mail] Easy, but all tickets start at Normal priority
• Phone: [phone] Hold Times Possible!

This will cover the Web Portal ticket creation process.

Solution

To start a ticket using the Web Portal, do the following:

1. Go to this website – https://cecinc.zendesk.com/
2. If you are a GM or above and have a cecentertainment.com, chuckecheese.com or peterpiperpizza.com email address click on the Sign In link and enter your CEC username which is your email address and your password.
   
   Note: You are not required to login to create a ticket.
3. Click on the Get Help link.

   

4. Complete the Get Help – Get Help with Something form.
   Note: Any information not filled in may cause a delay in supplying support for your issue. The following fields are needed before you can submit a ticket: Email Address, Your Name, Subject, Store #, Phone Number, Description, and Priority. Please reference the Service Desk Support Guide for a list of how to classify and Incident for Low, Normal, High, and Urgent.
5. Click the Submit button at the bottom of the page.
6. Congratulations, your ticket was created, and CEC Service Desk analyst will contact you to help resolve your issue.