Summary :
How to submit a support ticket through Envysion's portal page "https://video.envysion.com/ui ".
Solution :
To solve this issue, do the following:
Accessing the Envysion Portal via Web Browser
Open a web browser of your choice.
- Type the URL https://video.envysion.com/ui into the address bar and press Enter.
- Log in using your assigned credentials.
- Click the “question mark” icon, then select “Report Problem” from the menu.
Providing Details for the Support Ticket
- Email: Ensure it includes your work email or the store's email to receive updates.
- Phone Number: Include the technician's contact number, store phone number, or manager's contact.
- Preferred Day for Call Back: Indicate the best day for Envysion support to contact you if needed.
- Preferred Time for Call Back: Specify the most suitable time for contact.
- Primary Problem: Choose the relevant option from the dropdown list that best describes the issue.
- Site: Enter the store number experiencing the problem.
- Description of the Issue: Provide a clear and concise explanation.
- Duration of the Issue: Indicate how long the problem has been occurring.
- Steps to Reproduce: List the actions taken to recreate the issue.
Once all details are completed, click "Submit" at the bottom of the page.
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