How to open a ticket with Envysion through https://video.envysion.com/ui

Summary :

How to submit a support ticket through Envysion's portal page "https://video.envysion.com/ui ".

Solution :

To solve this issue, do the following:

 Accessing the Envysion Portal via Web Browser

1.  Open a web browser of your choice.

    

2. Type the URL https://video.envysion.com/ui into the address bar and press Enter.
3. Log in using your assigned credentials.

 

4. Click the “question mark” icon, then select “Report Problem” from the menu.

 

Providing Details for the Support Ticket

 

• Email: Ensure it includes your work email or the store's email to receive updates.
• Phone Number: Include the technician's contact number, store phone number, or manager's contact.
• Preferred Day for Call Back: Indicate the best day for Envysion support to contact you if needed.
• Preferred Time for Call Back: Specify the most suitable time for contact.
• Primary Problem: Choose the relevant option from the dropdown list that best describes the issue.
• Site: Enter the store number experiencing the problem.
• Description of the Issue: Provide a clear and concise explanation.
• Duration of the Issue: Indicate how long the problem has been occurring.
• Steps to Reproduce: List the actions taken to recreate the issue.

Once all details are completed, click "Submit" at the bottom of the page.